How do I place an order?
It’s very easy to order from us! While on a product page you like, simply select the proper fields (width, size, color, quantity, embroidery information, etc.) and press the “Add to Cart” button. This button will direct you to your shopping cart page. Once you are ready to check out, hit the “Begin Secure Checkout” button. Fill out the appropriate fields, and voila! Your order has been placed.
Note: If you encounter any problems with items vanishing from your shopping cart, make sure you have cookies enabled in your web browser.
How do I return an order?
Returns are easy as well! Simply email firstname.lastname@example.org with your order and let us know what items that you're returning. Then, package up your items in the box you received them in! (Or any other appropriately sized box) and ship them to:
Scrub Shopper Returns
ATTN: Order (YOUR ORDER NUMBER)
1 West Center Street, Fayetteville, AR 72701
How do I know the items I am ordering are available?
We keep our website up to date with the latest available items. However, if for some reason we run into a problem with an ordered item, we will notify you by email immediately and find out if you would like to change to a different item or receive a full refund.
Can I order by fax?
Yes, we will gladly accept orders and payment information via fax. Our fax number is 479-718-0703.
Can I order by e-mail?
If you need additional information regarding products and availability, please feel free to email at email@example.com. We are happy to place an order for you. However, we do not suggest sending payment information via email. Instead, please call 1 (800) 490-8919 to provide our staff with your billing information.
How do I check my order status?
Visit our Order Status page to check your order status. If for some reason you do not find updated information on this page or you have difficulty accessing it, please feel free to email us at firstname.lastname@example.org.
How do I cancel or change my order?
As soon as you realize you need to cancel your order, please email email@example.com to be sure we are able to cancel the shipment.
What payment methods does scrubshopper.com accept?
We accept Visa, MasterCard, American Express, and PayPal.
ALL PRICES ARE IN U.S. DOLLARS - WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS
Does scrubshopper.com charge sales tax?
As required by law, orders shipped to the state of Arkansas are subject to a 9.25% sales tax.
If your order is being shipped to any state other than Arkansas, there is no sales tax.
How do I use a gift card, promo or coupon code?
While in the shopping cart page, click the “Have a Gift Card or Coupon Code?” button, and enter your code.
How much does it cost to embroider an item?
Text: One line of text is $5 per top; a second line is an additional $3 per top.
Stock Logo- $8 per top.
Custom Logo- $8 per top plus a one-time digitizing fee starting at $50 and up (depends on the complexity of the logo).
Unless requested otherwise, all embroidery is on the left chest as worn. Alternative embroidery locations are available upon request.
What is a “complex embroidery request?” We define this term as anything that our online form can't handle. This service usually involves adding a custom logo or doing embroidery for large group orders. For complex embroidery, please contact us at firstname.lastname@example.org and we will be happy to work with you to fulfill your embroidery needs.
When will I receive my personalized items?
Simple embroidery requests usually add 1 - 3 business days to your order. Complex embroidery requests can take longer. If you have any questions about embroidery, please contact us at email@example.com.
Can I return or exchange embroidered items?
All embroidered sales are final and cannot be returned or exchanged.
What if scrubshopper.com is unable to accept my order?
We have worked hard to make our site easy to use. Please enjoy our one page checkout and enter your order, payment and billing information online. If for some reason you do have difficulty, please don’t hesitate to notify us by phone or email. A customer experience representative will be happy to complete the process for you.
Is shopping at scrubshopper.com secure?
Scrubshopper.com takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and off-line.
What about computer monitor and product color discrepancy?
We work hard to accurately represent the colors on your screen and our products. However, all monitors are different and personal settings may affect the colors on your screen. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
Does scrubshopper.com have a catalog?
We do not publish a printed catalog. Instead, our Website serves as a living catalog, which allows for more product detail and availability information.
ShippingHow are orders shipped?
We ship all orders via FedEx to provide the best possible service to our customer. We offer several different shipping options for your convenience. We will give you the pricing and estimated time for shipping when you check out. We are unable to ship International orders at this time.
Our standard method of shipping uses FedEx Smart Post. FedEx Smart Post will utilize the US Postal Service for final delivery to you. If you have both a physical address and a PO Box, please use your PO Box as the shipping address for standard FedEx Smart Post Shipping. If you want the package delivered to your physical address, you will need to upgrade the method to FedEx Ground Service and provide your physical address at checkout. For orders totaling $99.99 or under, standard shipping is $5.99. For orders over $100, we offer free standard shipping.
Customers can also choose to upgrade to Premium Ground Shipping, 2nd Day Shipping, or Overnight Shipping for a small extra fee. We offer expedited shipping ONLY on items that can ship in 24 hours and that are “in stock.” If there is an item that you need expedited that is NOT in stock, please contact customer service at 1 (866) 824-7962. Standard shipping rates may not apply for items which are not in stock.
How long will it take to receive my order?
Our warehouse is stocked with the most popular items. If your order includes items that are not currently available in our warehouse, additional time may be needed to receive the item from the manufacturer. If items must be ordered from the manufacturer, they will typically take 7-10 business days to ship to our warehouse before our warehouse can then send the product to you.
My account has been charged, but my item has not been shipped. What do I do?
Payment is processed at the time of purchase. Depending on the amount of time it takes to ship the order, your payment could clear your account before you receive the item you ordered. You will receive tracking information via email once the order has shipped. There are times when an ordered item could go on back order. We work hard to keep this from happening, but in the instance that a backorder occurs, our customer's are notified via email. At this time, you can decide if you would like to wait for the entire order, have us ship a partial order, or cancel all or part of the order.
Do any items require additional delivery time?
Embroidery requests usually add 1 - 3 days to your order. If you have any questions about embroidery, please contact us at firstname.lastname@example.org.
Does scrubshopper.com ship internationally?
Unfortunately, we are unable to ship internationally at this time.
Does scrubshopper.com ship to Alaska or Hawaii?
We are able to ship to Alaska and Hawaii, however, there is a surcharge of $15 in addition to the shipping cost. Free Shipping for orders over $100 only applies to orders shipping within the contiguous United States. Please contact Customer Service to place your order at 866-824-7970.
Why hasn't my product shipped?
1) You placed an order after the close of business.
If you place an order after 5 p.m. Central Time, your order will not process until the next business day. That means if you place an order on a Monday night at 9 p.m., your order will not be processed until Tuesday. Similarly, if you place an order after 5 pm on a Friday, your order will not go through until the following Monday (the next business day).
2) You placed an order on a national holiday, or when our offices are observing the national holiday.
We may be a computer-based business, but our employees are still the heart and soul of our company. Since we value them and value people, our employees are given time off for holidays. If you place an order during the times when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
3) You commented on Facebook with your size and that you really like the item.
To place an order on scrubshopper.com, please fill out all required fields on the product page. You will need to use the drop down menus on the order form to select your size and other relevant info and then click the "add to cart" button. This button will take you to the page where you enter your shipping and billing information. Unfortunately, commenting that you "like" a product or that you prefer a size 7.5 in red does not constitute an order at this time.
4) It's in transit.
Our shipping policy states that items will ship from (leave) our warehouse in 7 to 10 BUSINESS DAYS. After the item has left our warehouse, it will be in the hands of the shipping company and will be delivered to your door in a timely fashion. Please note that business days are Monday through Friday only and that weekends do not apply to these times.
Returns & Exchanges
What is scrubshopper.com‘s return policy?
We offer a 100% money back guarantee within 30 days with the following necessary exceptions:
- Customer must pay for shipping on returns. No “postage due” returns will be accepted and no credits will be issued for shipping charges.
- Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition. Laundered items or items missing manufacturer tags cannot be returned. Please be sure the UPC tags are attached to the returned items.
- Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note the depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.
- Shoe returns and other boxed items must be inside the non-taped, undamaged box in which they were originally packaged. Please do not tape or attach postage directly to the box.
- If a replacement box is necessary for boxed merchandise that has been taped or damaged, the refund will be subject to a $3.50 deduction.
- Embroidered sales are final and cannot be returned or exchanged.
- Disposable glove and food or edible product sales are final and cannot be returned or exchanged.
- All undergarments, tights, books, videos, CD’s, DVD’s, sale items, embroidered items, and make-up are a FINAL SALE unless defective.
- Returns that are not in a condition to be resold are subject to a 15% restocking fee.
- A single refund will not incur both a restocking fee and a replacement box deduction.
Scrubshopper.com is a vendor only and DOES NOT MANUFACTURE the items that we sell. However, if you receive a product and believe that there is a manufacturing defect, please contact customer service at 1 (866) 824-7962 and we will work with the manufacturer to get you a replacement item. Because the protocol for defective products fully depends on what manufacturer issued the product and to ensure maximum efficiency and optimal delivery time, please contact customer service before you mail the item back to Scrubshopper.com.
When Will I Get My Refund?
Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note the depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.