1 West Center Street
Fayetteville, AR 72701
1 (866) 824-7962
We ship all orders via FedEx to provide the best possible service to our customer. We offer several different shipping options for your convenience. We will give you the pricing and estimated time for shipping when you check out. We are unable to ship International orders at this time.
Our standard method of shipping uses FedEx Smart Post. FedEx Smart Post will utilize the US Postal Service for final delivery to you. If you have both a physical address and a PO Box, please use your PO Box as the shipping address for standard FedEx Smart Post Shipping. If you want the package delivered to your physical address, you will need to upgrade the method to FedEx Ground Service and provide your physical address at checkout. For orders totaling $99.99 or under, standard shipping is $5.99. For orders over $100, we offer free standard shipping.
If you would like faster shipping for your order, we offer One Day Shipping and Two Day Shipping. These shipping methods run from Monday-Friday only. We are not able to offer expedited shipping for a weekend delivery. If an order is placed with One Day Shipping on a Thursday afternoon, it will ship out on Friday and arrive Monday.
* We are able to ship to Alaska and Hawaii, however there is a surcharge of $15 in addition to the shipping cost. Free Shipping for orders over $100 only applies to orders shipping within the contiguous United States. Please contact Customer Service to place your order at 866-824-7970.
Orders shipping to the state of Arkansas are subject to a 9.25% sales tax.
States other than Arkansas: no sales tax.
We accept the following forms of payment for your order:
Visa, MasterCard, Discover, American Express, and PayPal.
All prices are in US Dollars - We accept no foreign currency, checks, or money orders.
What is scrubshopper.com‘s return policy?
We offer a 100% money back guarantee within 30 days with the following necessary exceptions:
- Customer must pay for shipping on returns. No “postage due” returns will be accepted and no credits will be issued for shipping charges.
- Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition. Laundered items or items missing manufacturer tags cannot be returned. Please be sure the UPC tags are attached to the returned items.
- Once you return is received, a refund or exchange order will be processed within 7-10 days and an email (from an @acumenholdings.com account) will be sent at that time.
- Shoe returns and other boxed items must be inside the non-taped, undamaged box in which they were originally packaged. Please do not tape or attach postage directly to the box.
- If a replacement box is necessary for boxed merchandise that has been taped or damaged, the refund will be subject to a $5 deduction.
- Embroidered sales are final and cannot be returned or exchanged.
- Disposable glove and food or edible product sales are final and cannot be returned or exchanged.
- Returns that are not in a condition to be resold are subject to a 15% restocking fee.
If you’re not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it’s still handy, and ship the items to:
Acumen Brands Returns
2041R North Shiloh Dr
Fayetteville, AR 72704
Please fill out the return form on the back of your invoice or enclose a note with your order number and name, to help us process your return more quickly. The cost of returned items will be refunded to your original payment instrument (credit card, paypal, etc.) as soon as possible.
Although the customer is responsible for return shipping cost, we will cover the cost to ship the replacement item. Because of shipping times, it may expedite the process if you request a refund on the existing product and place a new order online rather than requesting an exchange.