Our customer service agents are standing by to help you if you've got questions about returns, embroidery, relationships, career paths, or even your order status! 

We're here to help so email us at info@scrubshopper.com or give us a call at 1-800-490-8919.

Returns
+How do I return my items?

Returns are easy, and they’re always free. As long as your items are within our 30-day return window, in new condition, and do not include personalization, you may send the items back for a refund. To make a return, please visit our “Returns” page (https://www.scrubshopper.com/pages/returns) to create and print a return shipping label.

To insure your return is processed correctly and fully, please send the item(s) back in the original packaging, unused, unwashed, and with tags attached, and include your order number in the return package.

+How do I exchange my items?

In order to get the correct product to you in the shortest amount of time, we process exchanges just like we do returns. As soon as we receive your returned items, we will issue a refund to the original method of payment. In the meantime, feel free to place a new order on our website for the correct items.

Please note that, depending on your credit card company, it may take 2-10 business days for your refund to post to your account.

+Where can I find my Scrub#?

Your Scrub Number, or your Order ID, is provided to you on the confirmation page at checkout. It is also sent to you in an order confirmation email once your order is placed, and it is available in your order history if you have created an account. This number should begin with the word SCRUB and be followed by a 5 digit number (i.e. SCRUB12345). You’ll need this number in order to complete a return.

If you see a PO# on your packing slip, this will be your order number, with two changes: simply replace the letters PO with SCRUB, and omit the last digit (for example, PO123451 will translate to SCRUB12345).

+When will I receive my refund?

Once your order is received and inspected by our returns department, your refund will be processed and a credit will automatically be issued your original method of payment. This process typically takes between 5 and 7 business days to complete. You will receive a confirmation email as soon as your refund has been issued.

Please note that, depending on your credit card company, it may take 2-10 business days after your credit is applied for it to post to your account.

Payment
+What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and PayPal.

+Does Scrub Shopper charge sales tax?

As required by law, orders shipped to the state of Arkansas are subject to a 9.25% sales tax. If your order is being shipped to any state other than Arkansas, there is no sales tax.

+How do I use a gift card, promo or coupon code?

While in the shopping cart page at checkout, click the “Have a Gift Card or Coupon Code?” button, and enter your code. The discount or gift card amount should be applied, and a new total will be displayed. Please note that coupon codes cannot be combined; only one may be used per order.

+Is shopping at www.scrubshopper.com secure?

Scrub Shopper takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.
When you enter sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology.

Ordering
+How do I check my order status?

Visit your Account Page to check your order status. You can also view your order status through the "Track My Package" link sent to you in your confirmation email. If for some reason you do not find updated information on your package or you have difficulty accessing the information, please feel free to email us at info@scrubshopper.com.

+How do I cancel or change my order?

As soon as you realize you need to cancel your order, please email info@scrubshopper.com to be sure we are able to cancel the shipment. Typically, we are able to cancel orders within 1-6 hours of the order being placed.

+Does scrubshopper.com have a catalog?

We do not publish a printed catalog. Instead, our Website serves as a living catalog, which allows for more product detail and availability information.

+Can I order by email?

Sure! We are happy to place an order for you. Please send an email to info@scrubshopper.com. However, we do not suggest sending payment information via email. Instead, please call 1 (800) 490-8919 to provide our staff with your billing information, or ask for an invoice to be emailed to you separately.

+Group Ordering

If you're ordering a lot of scrubs for yourself or for your clinic we offer special group discounts! Check out our group orders page or give us a call at 1 (800) 490-3912.

Shipping
+How long will it take for my order to arrive?

After a 24-48 hour processing time, your order will ship in 3-7 business days, depending on the shipping method you choose. If your order includes embroidery, your package will need to make a stop at our embroidery warehouse, adding an extra 6-10 business days to the processing time.

+How are orders shipped?

Most of our orders are drop-shipped straight from our manufacturers. This allows us to expand our catalog and give you more options to choose from. Our manufacturers typically ship via UPS and USPS.

Standard shipping (5-7 business days) is $8.00, and Premium Ground shipping (3-5 business days) is $10.00. For orders over $99 (after any discounts have been applied), we’ll ship it to you for free!

+I only received part of my order. Where is the rest of it?

At Scrub Shopper, we drop ship all orders directly from our manufacturers. This means that if you ordered items made by multiple manufacturers (i.e. Cherokee, Landau, or Jockey), your items will arrive in multiple shipments. Shipments may arrive at different times, since they are traveling from different locations, so please look out for multiple tracking numbers if you’ve ordered items from more than one manufacturer.

+Does Scrub Shopper ship internationally?

Unfortunately, we are unable to ship internationally at this time.

+Does scrubshopper.com ship to Alaska or Hawaii?

We are able to ship to Alaska and Hawaii, however, there is a surcharge of $15 in addition to the shipping cost.
Free shipping for orders over $99 only applies to orders shipping within the contiguous United States.

Embroidery
+How much does it cost to embroider an item?

Text: One line of text is $5 per top; a second line is an additional $3 per top.

Stock Logo- $8 per top.

Custom Logo- $8 per top, plus a one-time digitizing fee of $50.

Unless requested otherwise, all embroidery is sewn on the left chest as worn. Alternative embroidery locations are available upon request.

+What is a “complex embroidery request?”

We define this term as anything that our online form can't handle. This service usually involves adding a custom logo or embroidery for large group orders. For complex embroidery, please contact us at embroidery@scrubshopper.com and we will be happy to help you.

+When will I receive my personalized items?

Text embroidery requests usually add 6-10 business days to your order. Complex embroidery requests can sometimes take longer.
If you have any questions about embroidery, please contact us at embroidery@scrubshopper.com.

+Can I return or exchange embroidered items?

All embroidered sales are final and cannot be returned or exchanged.