+How do I return an order?

Returns are easy! We're so sorry your item(s) did not work out! If your item(s) are within the 30 day return window, please send the item(s) back in the original packaging, unused, and with tags attached.

Follow this link to our website to create a return and print off your shipping label.

Please include your order number in the return package.

Once your return is received and inspected by the Returns Department, your refund will be processed and a credit will automatically apply to your original method of payment.
Please note that depending on your credit card company, it may take 2-10 business days after your credit is applied for it to post to your account.

**Scrub Shopper does not exchange items. If you’d like a different item, please submit a new order.**

*All embroidery sales final

+How do I exchange an order?

In order to get the correct product to you in the shortest amount of time, we process Exchanges just like we do Returns. As soon as we receive your items, we will issue a refund.

In the meantime, feel free to place a new order on our website for the correct items.

Please note that depending on your credit card company, it may take 2-10 business days for your refund to post to your account.

+What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and PayPal.

+Does Scrub Shopper charge sales tax?

As required by law, orders shipped to the state of Arkansas are subject to a 9.25% sales tax. If your order is being shipped to any state other than Arkansas, there is no sales tax.

+How do I use a gift card, promo or coupon code?

While in the shopping cart page, click the “Have a Gift Card or Coupon Code?” button, and enter your code.

+Is shopping at secure?

Scrub Shopper takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.
When you enter sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology.

+How do I check my order status?

Visit our Order Status page to check your order status. If for some reason you do not find updated information on this page or you have difficulty accessing it, please feel free to email us at

+How do I cancel or change my order?

As soon as you realize you need to cancel your order, please email to be sure we are able to cancel the shipment.

+Does have a catalog?

We do not publish a printed catalog. Instead, our Website serves as a living catalog, which allows for more product detail and availability information.

+Can I order by email?

Sure! We are happy to place an order for you. Please send an email to
However, we do not suggest sending payment information via email. Instead, please call 1 (800) 490-8919 to provide our staff with your billing information.

+How long does it take for my order to arrive?

Once you place an order online, you will receive your package within 7-10 business days.
For Embroidery Orders, your package will need to make a quick stop at our embroidery warehouse, adding an extra 7-10 business days to the standard shipping time.

+How are orders shipped?

Most of our orders are drop-shipped straight from the manufacturer.
This allows us to expand our catalog and give you more options to choose from! Once you place an order online, you can expect to receive your package in 7-10 business days. For Embroidery Orders, your package will need to make a quick stop at our embroidery warehouse, adding an extra 1-3 business days to the standard shipping time.

Our standard shipping is $8.00. For orders over $100 (after any discounts have been applied), we’ll ship it to you for free!

+Does Scrub Shopper ship internationally?

Unfortunately, we are unable to ship internationally at this time.

+Does ship to Alaska or Hawaii?

We are able to ship to Alaska and Hawaii, however, there is a surcharge of $15 in addition to the shipping cost.
Free shipping for orders over $100 only applies to orders shipping within the contiguous United States.

+How much does it cost to embroider an item?

Text: One line of text is $5 per top; a second line is an additional $3 per top.

Stock Logo- $8 per top.

Custom Logo- $8 per top plus a one-time digitizing fee starting at $50 and up (depends on the complexity of the logo).

Unless requested otherwise, all embroidery is on the left chest as worn. Alternative embroidery locations are available upon request.

+What is a “complex embroidery request?”

We define this term as anything that our online form can't handle.
This service usually involves adding a custom logo or doing embroidery for large group orders. For complex embroidery, please contact us at and we will be happy to help you.

+When will I receive my personalized items?

Text embroidery requests usually add 1 - 3 business days to your order. Complex embroidery requests can take longer.
If you have any questions about embroidery, please contact us at

+Can I return or exchange embroidered items?

All embroidered sales are final and cannot be returned or exchanged.